Managing Interpersonal Relations: Information Professionals and Communication in the Digital Age

Comba, Valentina

E-LIS eprint archive / E-LIS ( web site)
(ReLIS:oai:rclisa:52)

Abstract:

This contribution aims to focus on the change in interpersonal relations provoked by Internet-led changes in distant communication on one hand, and the availability of electronic/digital information for research and clinical practice on the other. The statements ("axioms") of the important book "Pragmatics of Human Communication "by P.Watzlawick and his colleagues offer a very useful insight into the understanding of our behaviour. In the light of this theory some aspects of our day to day interpersonal relations are considered, both in term of how we relate to the medical library users, and also considering the interpersonal communication of library staff. In particular in this paper the following aspects are analysed: a. change in the workplace: the physical and the virtual library b. change in the relations with the users c. change in the relations with the staff in the library In conclusion some suggestions are given to improve communication and the visibility of our professional work.

Creation: 01 Jan 2002
Keywords: B. Information use and sociology of information

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