Why our users feel best served by our library

Paul, Gerd

IFLA Council and General Conference / .
(ReLIS:jul:juljin:7978)

Abstract:

The admittedly less than humble assertion made in the title of this presentation calls for explanation, or rather, justification. Based on a suggestion from outside the WZB (Prof. Hobohm), the formulation conveys something of the impression that a WZB visitor had from my description of the role, mission, and assessment of the Library and Research Information Unit as this workshop was being prepared. The smiley face at the end of the “official” title also appeared in the suggestion, having been placed there with me in mind. I have included it here intentionally, and you will learn why later.

Creation: 2003
Keywords: Calidad ; Satisfacción de usuarios ; Bibliotecas

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