A question about Switzerland? SwissInfoDesk

Accart, Jean-Philippe

IFLA Council and General Conference / .
(ReLIS:jul:juljin:6675)

Abstract:

In order to make the best use of their publications and to fulfil their mission of informing the public, libraries set up information services for the public at an early stage of their existence. These services have varied in name and in structure (reading rooms, information desks) and are today most commonly indicated by the term « Reference Service » or « Reference Work », providing in general bibliographic information. With the advent of the internet these services offer ‘virtual information desks’ and reply to users’ questions via an online form. Reference services are thus available on and off site and provide a service that is generally well appreciated by the public. Reference librarians must fulfil special conditions to ensure that they inform, guide and ensure their role as information seekers.

Creation: 2005
Keywords: Servicios de información bibliográfica ; Servicios de referencia en línea ; Suiza

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