A Totally Do-It-Yourself Library without a Library Customer Service Desk : The Singapore Experience

Choh, Ngian Lek

IFLA Council and General Conference / .
(ReLIS:jul:juljin:6658)

Abstract:

Since 1995 when the National Library was set up as a statutory board, the Board has been experimenting with new services to improve service levels, reducing waiting time and to save customer time in the past 7 years. These include services such as the application of radio-frequency identification tagging to cancel books returned automatically without a staff doing it, a computer station that allows customers to check their loan records and to make payments using a cashcard, and a cybrarian service that allows a customer to speak to a librarian and be guided, without the physical presence of the librarian.

Creation: 2003
Keywords: Bibliotecas nacionales

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