The House of Commons Library and the transfer of resources to electronic form for user self-service, 1979-2004

Pond, Chris

Aslib proceedings 2005 57 (4)318-332
(ReLIS:jul:onkfhj:y:2005:v:57:i:4:p:318-332)

Abstract:

Purpose – To examine the effects of technical developments on demand for traditional enquiry services in the House of Commons Library. Design/methodology/approach – Trends in enquiry load are matched against technical advances, especially in the area of user self-service, using published and unpublished reports. Findings – The growth of resources delivered via the Parliamentary intranet, and the provision of suitable and convenient retrieval equipment, have enabled the end-user and significantly reduced demands on traditional librarianship and reference skills. Research limitations/implications – Based on experience of one special library. Practical implications – Likely to be of use to information practitioners in cognate situations where traditional approaches are being supplanted by technical change. Originality/value – Case study of an organization adapting to the new realities of an information-rich corps of users. Keywords: Document management, Electronic document delivery, Parliament, Self-service, User studies

Keywords: Gestión de documentos ; Estudio de usuarios ; Documentos electrónicos ; Bibliotecas parlamentarias
Pages: 318-332
Volume: 57
Year: 2005
Issue: 4

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