Narrative knowledge: eliciting organisational knowledge from stoiytelling

Hannabuss, Stuart

Aslib proceedings 2000 52 (10)402-413
(ReLIS:jul:onkfhj:y:2000:v:52:i:10:p:402-413)

Abstract:

Knowledge is critical for organisational effectiveness and competitive advantage. Knowing that you know, knovving what you know, and knowing that you do not know, are critical aspects of knowledge management. Increasing emphasis is placed on the need to identify and use tacit knowledge, as well as explicit knowledge. This discussion examines the unique role of narrative (in the form of storvtelling) in eliciting tacit knowledge (including tacit meta-knowledge) in the sensemaking of organisations.

Keywords: Organización del conocimiento ; Gestión del conocimiento
Pages: 402-413
Volume: 52
Year: 2000
Issue: 10

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