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Virtual Reference Service and Disservice
Computers in libraries 2003 23 (4)4192 Abstract: This issue deals with many of the organizational, financial, and technical issues related to virtual reference services. I'll focus on my favorite aspect, making better use of high-quality digital reference resources in the virtual context, and present the case for my longtime pet project, developing my PolySearch Engine to cross-search the best reference resources of my choice in one fell swoop. Such solutions may help us move beyond first- and second-generation digital reference mind-sets and approaches.
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