Earning the Stamp of Approval: How to Achieve Optimal Usability

Makar, Susan

Computers in libraries 2003 23 (1)4153
(ReLIS:jul:juljup:y:2003:v:23:i:1:p:4153)

Abstract:

When the users of this government library heard that its Web site was going to be revamped, they worried that it might not meet the original's high standard. Here's how the librarians there listened to their customers, trained staff, and conducted usability testing to make sure they met their users' expectations

Keywords: Necesidades de información ; Satisfacción de usuarios ; Usabilidad
Pages: 4153
Volume: 23
Year: 2003
Issue: 1

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