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Our Experiment in Online, Real-Time Reference
Computers in libraries 2001 21 (4)26-31 Abstract: Following Steve Coffman's article is this story of an academic library that has started using virtual reference software. The author and her fellow staff members tried out a couple of packages, and she shares their experiences of testing and building a chat-based reference service.
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updated: 2008-05-17 04:02:23 DoIS team
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