Our Experiment in Online, Real-Time Reference

Broughton, Kelly

Computers in libraries 2001 21 (4)26-31
(ReLIS:jul:juljup:y:2001:v:21:i:4:p:26-31)

Abstract:

Following Steve Coffman's article is this story of an academic library that has started using virtual reference software. The author and her fellow staff members tried out a couple of packages, and she shares their experiences of testing and building a chat-based reference service.

Keywords: Bibliotecas universitarias ; Servicios de información bibliográfica ; Internet ; Servicios de referencia en línea
Pages: 26-31
Volume: 21
Year: 2001
Issue: 4

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